When you first buy Metastock or order an upgrade you need to complete the First Time Login process.

This may expire with the message:

For security reasons the Welcome to Thomson Reuters process must be completed within a set period. Unfortunately this period has expired. Please refer to your Welcome email or Contact Us for further assistance.

Contact Metastock Support

Please contact Metastock support.

http://www.metastock.com/supportchat

Include:

1. Your email address use for Metastock registration

2. Your full name

3. And the error message:

For security reasons the Welcome to Thomson Reuters process must be completed within a set period. Unfortunately this period has expired. Please refer to your Welcome email or Contact Us for further assistance.

They will send you a new password and link to complete the First Time Login process.

Once you have complete the First Time Login then you can install and run Metastock.