First Time Login Troubleshooting

Metastock 17+ Upgrade First Time Login

The first time you start Metastock 17+ after an upgrade you may be blocked from continuing when reach the Refinitiv Eikon – Optimise Your Eikon Experience screen.


STEP 1  Restart your computer to clear the screen

STEP 2 Login into as an Existing User.

STEP 3 Click on Reset your password here.  Make a note of the new password to use with Metastock 17 and site

STEP 4 Complete the simple survey Optimise Your Eikon Experience.

STEP 5 Restart Metastock 17 and login in again with the new pssword.